We want you to be delighted with your purchases.
We fully comply with the Distance Selling Regulations, which give consumers buying on-line the right to examine and test items at home as they would in a shop. Business customers do not have this right.
So, if you’re not happy with anything you’ve bought, simply let us know in writing (email is fine) within 60 days of receiving the item, and after having received a returns number send the item back to us. This does not apply to bespoke or made-to-order items – see below. We’ll give you a complete refund including any standard cost of delivering the items to you (unfortunately, we won’t be able to refund any Next Working Day delivery charges if delivery was attempted on time).
As with returning items to a shop, it is your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty.
We recommend that they are sent via an insured and signed-for service.
‘Made to order‘ or ‘bespoke‘ items are regarded as follows:
– Posters (of any size and design)
– Foam Board Signs (of any size and design)
– PVC Banners (of any sizes and design)
BUSINESS CUSTOMERS ARE EXCLUDED FROM DISTANCE SELLING REGULATIONS
|Posters||5 to 7 business days|
|Signs||5 to 7 business days|
|Banners||5 to 7 business days|
|Tags||2 to 3 business days|
|Floor Marking||2 to 7 business days|
|Charts, Shadow Vinyls and Visual Displays||5 to 7 business days|